Refunds, cancellations and chargebacks

1. Scope

This Refund Policy applies to payments made to Kousar Global Solutions Pvt. Ltd. ("we", "us") via our website, Razorpay payment links, milestone invoices, and support subscriptions marketed on /pricing. Written project agreements may add or supersede these terms for a specific engagement.

2. Custom development & milestone payments

• Deposits and milestone payments for custom app, website, AI, or software work are generally non-refundable once work for that milestone has started.
• If we cancel a project before kickoff for reasons solely on our side, unused prepaid amounts for undelivered milestones may be refunded or reallocated at our discretion.
• Where a client delays feedback, content, approvals, or access for more than thirty (30) days without agreement, booked capacity may be released and prepaid work for completed stages remains due / non-refundable.
• Scope changes requested by the client may require a new quotation; amounts already paid for completed work are not automatically refundable.

3. Subscriptions (monthly support plans)

• Subscriptions renew automatically until cancelled. Cancellation applies from the next billing cycle.
• Services already delivered in a paid period (including used online hours, monitoring, and releases) are not refundable.
• Unused support hours do not roll over and are not cashed out.
• Failed recurring payments may lead to suspension or halt of subscription service per Razorpay and our operations process.

4. Eligibility windows

Refund requests should be emailed to Info@kousarglobal.com within seven (7) days of the payment date, with the Razorpay payment ID and invoice/reference number. We assess eligibility under this policy and any signed agreement. Duplicate successful charges for the same invoice may be refunded after verification.

5. Third-party costs

Hosting, cloud infrastructure, domain/app store accounts, paid APIs, SMS, maps, AI model usage, licences, ads, shipping, payment gateway fees billed by third parties, and similar costs are charged separately and are not refundable by us once incurred with the third party.

6. Chargebacks & disputes

Please contact us before raising a chargeback so we can resolve the issue. Unjustified chargebacks may lead to suspension of services and recovery of costs where permitted by law. We may share project and communication records with the payment provider during a dispute.

7. Taxes & processor timing

Applicable taxes are additional unless a written invoice states otherwise. Approved refunds are processed via Razorpay to the original payment method where possible; bank credit timelines are controlled by banks and Razorpay (often several business days).

8. Contact

Kousar Global Solutions Pvt. Ltd.
Email: Info@kousarglobal.com
Website: kousarglobal.com